Return and Refund policy

At Western Rosa, we want you to be completely satisfied with your purchase. If for any reason, you are not, please review our return and refund policy below.

Return Period

You may return your order within 14 days of receipt.

Return Receipt

When returning your item, the post office will provide you with a return receipt. Please keep this, as it serves as proof that you have sent your return.

Damaged or Defective Products

If your product arrives damaged or defective, please email us at info@westernrosa.com
 with clear photos of the issue. To help us resolve the matter quickly:

• Take photos in good lighting on a flat surface.
• Show the defect or damage clearly.

We will work with you to provide a suitable resolution and prevent similar issues in the future.

Incorrect Items

If you receive the wrong product, please contact us immediately. We will send the correct item to you free of charge.

Contact Before Return

Please contact us before sending a return, as the return address may vary depending on the supplier.

Return Shipping Costs

Customers are responsible for all return shipping costs. We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost returns.

Refund Process

Refunds will be issued using the same payment method used for purchase.

Once we receive and inspect the returned item to ensure it is in its original, sellable condition, we will process your refund.

Please note that most financial institutions take 6 business days to complete the refund process.

Contact Us

Company Name: WesternRosa
Address: Engelandlaan 276, 2711DZ Zoetermeer, Netherlands
Company Registration Number: 89876989
Email: info@westernrosa.com
Phone Number: +31657609663